Frequently Asked Questions

CollapseIs it easy to make a booking?

It is simple! Bookings can be made over the phone 24/7. There will always be someone to answer the phone to assist you with a booking.

Call us now on (02) 9709 8699 or 0423 209 779.

Bookings can be made through our email any time of the day.

If you have time, you can make a booking at our office: Suite 36/256 Chapel Rd South, Bankstown NSW 2200.


CollapseHow do I make a payment?

Cash: If you have time you can come to our office to make the payment. You can also pay cash to the drivers on the day on your booking.

Direct Bank Transfer: You can pay online by transferring the funds in our bank account.

CollapseWhy are your prices so cheap?

We work very hard to bring our customers the cheapest price but our prices are also very competitive. Sometimes make the bear minimal just to ensure that our prices are the best. If customers have made multiple or large bookings there may be some discounts.

CollapseRefund and Returns Policy

If Airport/ Cruise transfer is cancelled at least 48 hours prior to departure deposits will be returned. However cancellations that are made with less than 48 hours’ notice will incur a $5.00 administration fee.

For Social event transfers, a minimum deposit of $50.00 should be made to us at least 48 hours prior the departure in order to secure the booking. The deposit will be lost if the booking is cancelled less than 48 hours before departure.

If Ocean Link is unable to attend a confirmed pre-booked transfer the customer is entitled to a full refund of the deposit made. Ocean Link will also pay for the transfer provided there is a receipt.

CollapseWhat will happen if our flight gets delayed?

We operate 24 hours and monitor all our passengers’ incoming flights. So it does not matter how delayed your flight is, or how early it is, there will be a chauffeur waiting for you at no extra cost.

CollapseWhat if my flight details have changed?

If your flight details have changed please contact us via telephone, email, Facebook, family or friends to ensure that are still able to transfer you on the right day. Failure to notify us of any changes may lead to loss of payment or additional charges.

CollapseWhat can I do if I haven't received my confirmation email?

Usually, this is because your email account thinks our message is spam, so check your spam folder to see if it's in there. If it's not, check to see that you gave us your correct email address when you booked. If you did, then please contact us again and we'd be happy to resend your confirmation email. If you make an airport transport booking very close to the time of arrival and don't receive a confirmation email, our driver will be informed by our automated booking system, and will be waiting for you when you arrive.

CollapseHow do I inform you when I have a special request?

If you need a special  transport service such as a car with a baby chair, extra space for a pushchair, or are travelling with disabled passengers, please make a note of this when you make your  airport transport booking.

CollapseCan I have a receipt?

Yes, your driver will be able to provide you with a receipt. If you are travelling on business and need a tax invoice, please let us know in advance.

CollapseWhat is your smoking policy?

All our vehicles are non-smoking.